JLG Industries, the world’s leading manufacturer of aerial work platforms and telescopic handlers, opened its newly renovated distribution center in Indaiatuba, Brazil. The 11,200-square-meter facility includes a renovated warehouse that accommodates a larger parts facility, call centers to improve customer support and a large training center.
“The investment JLG has made in the Indaiatuba distribution center underscores the company’s ongoing commitment to Latin America,” said Tim Morris, JLG’s senior vice president of sales, market development and customer support – Americas. “We are now better positioned to support our customers as they take advantage of the many growth opportunities that are transforming Latin America into such an attractive and important market.”
“The distribution center also demonstrates, in a very concrete way, JLG’s commitment to Brazil and the local Indaiatuba economy,” added Marcio Cardoso, JLG’s vice president of sales and aftermarket – South America. “As Brazil prepares to host the 2014 World Cup and 2016 Olympic Games, we are anticipating tremendous infrastructure improvements in the region. We have increased our workforce in Indaiatuba by 40 percent, recruiting local talent and investing $2.9 million in human capital that will support our customers and innovative products and services as they take advantage of the opportunities these improvements present.”
JLG is the first company in Brazil to deploy the shuttle orderpicking solution in a distribution facility,” said Donnell Mata, JLG’s director of product support – Latin America. “This cutting-edge technology supports efficient business operations by expediting the picking process and enabling our employees to fill orders at a significantly increased speed. At the same time, our increased parts inventory contributes to improved fill rates for our customers.”
JLG also added a mobile app to allow customers to access direct quotes, warranty service and manuals in their native language.
