Milton CAT, one of the largest Caterpillar equipment dealers in the northeast United States, has opened its 13th location, a 40,000-square-foot purpose-built, Tonawanda, N.Y., facility. The facility is designed to improve safety and efficiency so Milton CAT can support western New York equipment owners with machine sales, machine service, CAT parts, CAT work tools, hydraulic hose repair, and Trimble technology from SITECH Northeast. The location also offers generator rentals, CAT merchandise and has a two-acre machine operation and demonstration area.
The Wheeler Street site is the former home of the Spaulding Fibre Co., which was a pillar of the Tonawanda community for more than 80 years. “We are extremely excited to serve and support the Buffalo area with equipment, machine control technology, and timely service from our new state-of-the-art and strategically located facility,” said machine sales manager Jason Pierce. “We are proud to call this historic site our new home and we look forward to carrying on Spaulding’s legacy as an involved member of Tonawanda’s business community.”
The facility’s 10,000-square-foot safety-oriented earthmoving machine service shop features heated floors to keep technicians comfortable and to dry equipment, three in-floor scissor lifts with 12,000-pound capacity each for compact machines, four cranes from Simmers Crane Design & Services of Tonawanda, five oil reels that dispense triple-filtered oil, and all the tools and equipment required for a wide range of service tasks.
The parts department features a fully stocked hydraulic hose repair center with most repairs being done in less than 30 minutes and an automated vertical lift parts stocking system that stores 22,000 different line items on revolving tracks that automatically come down when a part is sourced by the system. Ninety-six percent of parts orders can be fulfilled from Tonawanda’s inventory. If a part is not in stock, it will come on the nightly shuttle from Milton CAT headquarters in Milford, Mass., or CAT’s parts depot in York, Pa., and be available as soon as the next business day. Customers can also pick their parts up at one of several conveniently located drop boxes throughout western New York. The drop boxes are accessible 24 hours a day.
Trimble’s technology
Tonawanda is the first Milton CAT location with a SITECH Northeast presence. SITECH Northeast is an authorized, independent provider of Trimble site positioning, machine control technology, training, support, and service. The facility’s demo area will be used for CAT machine and Trimble technology sales and training demonstrations.
To celebrate the opening of the Tonawanda facility, Milton CAT hosted an open house on June 17th from 10 a.m. to 5 p.m. and on June 18th from 9 a.m. to 2 p.m. Event activities include meeting the team, tours, machine and technology demonstrations, capability information stations, red tag specials, Global Operator Challenge, and refreshments. Customers received three welcome offers: 20 percent off CAT grease, 20 percent off CAT ground engaging tools, and the same day or its free hose build guarantee.
Milton CAT also sells and supports Weiler machines, Genie aerial lifts, and Sullair air compressors. Milton CAT supports Upstate New York, Maine, Vermont, New Hampshire, Massachusetts, and Rhode Island.