European Rental Giant Riwal Launches Notifications Services

Netherlands-based Riwal, which is part of Boels Group, introduces a unique new service on My Riwal, the customer portal for elevated work, to offer customers up-to-the-minute notifications. My Riwal, available 24/7 and designed to help make truly informed decisions, now offers notifications: alerts at every step of the machine rental process, giving customers control and reassurance.

Already used by many customers to make orders, manage rentals and track telematics, My Riwal now also provides updates about events or status changes, such as an expiring rental or upcoming delivery. Available both in the web portal and mobile app and fully tailored to a customer’s needs, it allows for role-specific alerts, such as invoice notifications for financial staff and delivery confirmations for requestors.

Riwal makes doing business easier. With all industry expertise and rental information accessible in the portal, My Riwal provides real-time monitoring and data to streamline daily operations, improve job site efficiency and shift the focus from administration to productivity. The new notifications service further enhances the rental experience with seamless communications. For both heavy and light users of the platform, working at the office or on-site, this new feature is a great addition to My Riwal because of the option to personalize settings.

“Our customers increasingly rely on timely information to manage their projects effectively,” said Bob de Leeuw, chief information officer, Riwal. “As a rental specialist, we service our customers by making it effortless to search, order and manage machines, while obtaining a full overview. Over the past years, the usage of My Riwal has increased enormously. Now we are taking our customer portal to the next level. By providing messages and mobile push notifications about all major rental events, ranging from delivery and repairs to collection and invoices, My Riwal is a pocket-sized tool for full rental control: the perfect example of digital solutions empowering our customers.”
Check out riwal.com and use My Riwal: -- online and the mobile app. It is available in the local language of all of Riwal’s European operations, My Riwal is live in the Google Play Store and the App Store. The notifications service is available in Denmark, Spain, France and for large projects managed by Riwal International Rental.

Riwal, based in Dordrecht, The Netherlands, is now active in 14 countries, with a fleet of about 20,000 machines.