DEERFIELD, Ill. — NES Rentals Holdings recently implemented a new real-time delivery notification system that allows customers to know when their equipment has been delivered to a jobsite. This is the first system of its kind in therental industry, the company said, and is a part of NES Rental's ongoing strategy of being first in customer service in the aerial equipment rental marketplace.
This electronic notification system is a part of an overall investment the company recently made in handheld wireless scanners carried by every NES driver. When a piece of equipment arrives for customer delivery, the barcode on the equipment is scanned onsite by the driver. That information is relayed back to NES where an email notification is pushed out to the customer within minutes. The customer can click on the provided web link where they can review equipment condition and terms of the equipment contract.
“Our customers typically find out their equipment has arrived by seeing it onsite,” said Andrew Studdert, NES Rentals chairman and CEO. “But what the industry has failed to recognize is often equipment is ordered through an office off-site or by someone who is travelling among multiple sites. By notifying in real-time when equipment arrives at a jobsite we help our customers contain costs and curb down time. This is just another way NES has continued to outperform the competition in customer service.”
This new notification service is provided free of charge to every NES Rentals customer.
NES Rentals' most recent Net Promoter Score, measured in the third quarter of 2011, was 83.9. NPS measures customer loyalty by asking the customer how likely it is that they would recommend a company to a friend or colleague. Companies that achieve a score above 80 are in the same NPS category as some of the most efficient growth companies in the country such as Apple, Amazon and Federal Express.
Deerfield, Ill.-based NES Rentals Holdings is No. 10 on the RER 100.
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