The Product Development Co. last week announced that Komatsu America Corp., a subsidiary of Komatsu Ltd., has chosen Windchill, PTC’s PLM software, and Arbortext, PTC’s Dynamic Information Delivery software.
Komatsu manufactures an array of products, including dump trucks, hydraulic excavators and a computer-based mine management system. Through its internal technical publishing and training department, Komatsu supports the production and delivery of technical information in the forms of operating instructions, shop manuals, parts books and training presentations. In response to increasing content complexity and global opportunities, Komatsu needed to improve the automation of its technical publication processes to ensure the delivery of high-quality, multi-language product and service information.
“Komatsu America chose to work with PTC because PTC’s integral PLM architecture and broad set of dynamic publishing capabilities fit well with our corporate strategy for improving how we create and deliver product information,” said Sean Smither, manager service material, Komatsu America Corp. “Working with the whole PTC team, from sales to technical support, has been a great experience as they have been very supportive during the entire process. We look forward to continue working with PTC.”
Windchill and Arbortext will enable Komatsu America to establish a dynamic publishing system that will allow it to repurpose engineering source data to create technical publications and automate the delivery of product information to the field. Komatsu estimates that it can save $900,000 annually by reducing its direct and indirect costs of localization, automating its processes and communication with outsourced agencies, and consolidating information shared globally across its business groups.
PTC, Needham, Mass., provides manufacturers with software and services to meet the globalization, time-to-market and operational efficiency objectives of product development.
