Felling Trailers Earns ISO 9001 Quality Management Certification
Felling Trailers, a leading manufacturer of industrial and commercial trailers, recently received ISO 9001:2015 certification for its quality management systems at its Sauk Centre, Min., and Litchfield, Min., operations.
In order to achieve ISO 9001:2015 certification, companies must demonstrate that they have implemented effective quality management systems, including strong customer focus and a process of continuous improvement across all areas of the business, including facilities, people, training, services and equipment. Felling Trailers’ certification process was carried out in partnership with Transpacific Certification LTD and included a detailed assessment of the company’s facilities. Interviews were carried out with management and employees, and procedures were reviewed across all functional areas including operations, training and development, customer complaint handling, finance and billing.
“This is a significant accomplishment for Felling Trailers Inc. and it does not happen with just one person,” said Brenda Jennissen, CEO of Felling Trailers. “It took over a year for our company to get to this point with cooperation and teamwork among every team member. Our ISO journey has just begun. We will continue to work toward better processes and training which will lead to continued efficiencies and sustainability of our ISO certification.”
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.