Posted by Brooke Just
LHP introduces preventive maintenance templates to simplify managing customer requests for non-standard service schedules.
LHP’s recent software release (August 2021) simplifies this process through the introduction of templates that can be copied, modified and saved for a personalized customer experience.
Templates reduce the administrative effort by more than 90 percent when modifying a schedule for a customer. Ease of use is the single biggest hurdle with technology adoption – templates make it easier to manage the automated messaging that drives schedule reminders to properly maintain equipment in an uptime status.
LHP’s platform was designed to scale across an OEM’s distribution network and empower customization of data views at each level. This unique approach permits personalization downstream to deliver more value to the end-user, without compromising the value to the OEM. Personalization has a big impact on the overall customer experience and demonstrates thought leadership to equipment buyers and end-users.
