has promoted several company veterans and reorganized its Ground Support aftermarket organization to improve customer service, the manufacturer said.
Brent Miller was named JLG Industries vice president of after-market sales, North America. Miller’s responsibilities will include key accounts and the development of new channels to market in the region. Miller joined JLG in 2003 and most recently served as district sales manager in the southern central U.S.
Todd Earley has been named director of sales – remarketing, and will have responsibility for used equipment sales and reconditioning services and will manage rental fleet, service and repair and the service provider network. Earley will oversee branch service managers and customer support representatives in JLG’s Houston, Riverside, Calif., and Bedford, Pa., facilities. Earley joined JLG in 2004 and most recently was district sales manager, aftermarket sales.
Mike Thomas was promoted to JLG Industries service manager – North America, and will be responsible for expanding the JLG service provider program. Thomas has held a variety of positions in manufacturing and Ground Support since joining JLG in 2005.
Travis Myers, JLG Industries director, customer support and aftermarket development – North America will be responsible for all customer advocate support, the service contact center and data management for support personnel activity in North America.
“These changes reflect JLG’s ongoing commitment to provide all customers – not just those who purchase new machines – with the highest level of support through their entire ownership experience,” said Tim Morris, JLG’s senior vice president of sales, market development and customer support.