Ahern Rentals, one of the industry’s largest independent rental companies recently opened three customer-owned equipment repair facilities, CEO Don Ahern toldRER. The facilities, located on the properties of existing rental centers in Las Vegas, Modesto, Calif., and Lakeside, Calif., are separate profit centers and concentrate entirely on repairing customer-owned equipment.
“We have a dedicated group of service personnel working in those facilities, repairing customer-owned equipment and doing warranty repairs on equipment that we sell,” Ahern said. “We plan eventually to put one in every major market that we’re in. They take the load off the service departments in the rental yards, allowing the repairs to be done by a focused group that can concentrate on repairing our fleet without having to be distracted by customer-owned equipment. We may put some in separate locations, rather than sharing facilities with the rental center.”
Tony Regno is director of the customer-owned repair department, under the direction of the company’s vice president of product support. Each facility has its own manager.
In other Ahern news, the company recently opened a branch in Irwindale, Calif., a suburb of Los Angeles. Ahern added that the company expects to open its new Vallejo, Calif., branch next month.
Las Vegas-based Ahern Rentals is No. 15 on the RER 100.
