Walker Express – the Cat Rental Store, the equipment rental division of Walker Machinery Co., was recently honored for achieving the highest customer loyalty among Caterpillar dealers in North America in 2006. Based in the Charleston, W. Va., suburb of Belle, the company also achieved the highest overall customer loyalty and overall customer satisfaction in Caterpillar’s Eastern Region, as well as the highest overall customer loyalty in inside and outside sales in the region, including 14 dealers in 17 states.
Walker has rental centers in Nitro, Huntington, Beckley, Summersville and Parkersburg, W. Va., and Athens and Jackson, Ohio. The family-owned company, established in 1950, is the authorized Caterpillar dealer for 25 counties in western West Virginia and eight counties in southeastern, Ohio.
