JCB North America has achieved a major service goal by delivering 95 percent of parts stocks orders early or on time for the past 17 consecutive months, the company said last week.
JCB parts are shipped from the company’s North America headquarters in Savannah, Ga., and from Burlington, Ontario, Canada.
“Because some JCB machines are manufactured in Great Britain, there are people in Canada and the U.S. who mistakenly believe it’s difficult to get JCB parts within a reasonable amount of time,” said Mike Werner, vice president of customer support for JCB North America. “In today’s global economy, our typical North American stock order is filled within seven days or less, and machine down orders are delivered to the dealer within 24 hours — that’s even faster than industry standards.”
Another example of JCB’s ongoing commitment to on-time parts delivery — the new 48-hour guaranteed parts program. This initiative ensures that parts on the Mandatory Stock List for JCB backhoe loaders and Loadall telescopic handlers will be available to customers at their local dealerships within 48 hours after placing their orders.
“In the extreme rare instance that a part on the Mandatory Stock List doesn’t make it to the dealership within 48 hours, that part and any associated shipping costs will be free of charge, Werner said. “That’s how confident we are in our ability to provide these parts on time. We don’t just say that our service is good; we back it up with a guarantee.”
