Stockholm, Sweden-based Atlas Copco Compressor Technique has decided to merge its customer service and spare parts operations into a dedicated service division. The step, which is part of the group’s strategy to strengthen its aftermarket offering, will support the growth and profitability of the business area.
“By combining our service operations we will strengthen the cost competitiveness of the business and improve the service we give our customers,” said Ronnie Leten, president of Atlas Copco Compressor Technique. “This will serve to grow our aftermarket business and gives an increased focus also within the equipment divisions.”
The gains from creating a single division include focused purchasing and the coordination of overlapping functions. The other operational divisions of Atlas Copco Compressor Technique are Industrial Air, Oil-free Air, Gas and Process, Portable Air and Specialty Rental.
According to the company, the Atlas Copco Group has experienced increasing demand from customers to provide full packages of equipment as well as service, training and spare parts. Atlas Copco’s business areas Construction and Mining Technique and Industrial Technique also have organizations in place for focusing on the service offering. The aftermarket, including specialty rental, last year generated about 40 percent of the group’s net sales.