Nortrax, North America’s largest John Deere Construction & Forestry dealer, last week announced the opening of new branches in Ft. Kent, Maine, and Gouverneur, New York.
The Ft. Kent, Maine, parts store is well-stocked with John Deere repair and maintenance products to serve the forestry industry in northern Maine and into Canada. It also carries a full line of John Deere construction equipment, Propac delimber and Morbark chipper parts.
“Our valued customers in this region of Maine will be provided with the unmatched customer service and knowledge Nortrax is known for,” said Dave Porter, parts manager for Nortrax in Maine. “We are looking forward to building long-lasting relationships and providing the top-notch service that comes with owning a John Deere machine.”
The store opened in January with Dale Blier at the counter. Blier has 25 years experience as a forestry equipment operator and parts associate in the Ft. Kent area. Two of Nortrax’s service technicians also provide support to the area. Nortrax has three other operations in Maine: Houlton, Bangor and Westbrook.
The Gouverneur, N.Y., store is fully remodeled and stocked with equipment and a full line of parts for John Deere Construction & Forestry customers in northern New York, specifically serving St. Lawrence, Jefferson and Lewis counties.
Nortrax previously had a branch in Gouverneur until 2001 in the same building, and it recently decided to re-enter the market.
“We have parts, we have sales, we have rentals,” said Tim Irish, parts manager.
The store stocks all critical machine down parts, such as starters, alternators, seal kits and hydraulic pumps, as well as maintenance oils and lubes, according to our machine population. The staff is also equipped to fabricate hydraulic hoses for all makes of equipment, and parts that do have to be ordered arrive quickly because of the store’s proximity to the John Deere Regional Distribution Center in Grimsby, Ontario.
“Many of our customers have remained loyal to Nortrax and John Deere,” Irish said. “Hats are off to them for sticking with us. We’re happy to be back, and the experience we’ve brought to this facility shows that we are committed to the best customer service in the industry.”
Nortrax service technicians will be available from nearby branches including New York branches in Clifton Park and Plattsburgh.
Nortrax is the largest John Deere dealer for construction, mining and forestry equipment in North America. Its presence extends across the eastern and central portions of the United States and Canada with 52 locations. For more information, visit www.nortrax.com.