LiuGong Construction Machinery announced a new, strategic alliance with Cummins, a long-time partner and supplier of engines for LiuGong products. The new alliance provides LiuGong dealers with the opportunity to become certified and authorized Cummins Service Providers.
“This partnership was put into place to ensure that both LiuGong and Cummins have the after-the-sale structure in place to provide outstanding customer service and deliver maximum uptime to our customers,” said Dan Collins, deputy general manager for Global After Sales Support for LiuGong. “By creating camaraderie between the local Cummins distributor, who originally certifies the LiuGong dealer and recertifies them annually, we’re able to streamline repairs to ensure that our customers’ equipment operates with as little downtime as possible.”
Traditionally, a LiuGong equipment owner would need to take their equipment to their local LiuGong dealer for any warranty-related service issue except those related to the engine. When an engine repair was required during the warranty period, the customer or their LiuGong dealer would have to contact their closest Cummins distributor to perform the service. By becoming certified, LiuGong dealers will be able to work directly with a Cummins distributor to secure genuine Cummins parts to perform their customer’s required engine maintenance or repair. Not only does this provide a level of convenience to the customer, but it also provides LiuGong dealers with an additional revenue stream.
There are three levels of certification available to LiuGong dealers. To attain them, LiuGong dealers must complete technical and warranty training through their local Cummins distributor, maintain a consistent parts inventory and invest in the tools necessary to service the engines they are certified to work on.
“By establishing a partnership between the local LiuGong dealer and closest Cummins distributor, we’re making sure that we can service all aspects of our customers’ machine,” said Fred Ridenour, general manager of business operations for LiuGong North America.