GCIron.com, an online supplier of construction equipment and parts, recently developed a free online resource — the GCIron Troubleshooting Wizard — which is designed to help diagnose equipment problems, servicing such manufacturers as Essick, Gradall, JLG, Lull, Sullair, EDCO, MQ Power, MultiQuip, SkyTrak and Stow.
The Wizardprovides detailed diagrams, diagnosis and lists of solutions to help solve the most complex equipment malfunctions. To provide added customer service, users can call upon live chat or dial a toll free number to talk through equipment problems with service technicians.
“The Troubleshooting Wizard empowers the consumer and has proven to be a valuable trade secret,” said Frank Villella, co-founder of GCIron.com and developer of the Wizard solution. “There is nothing like this in the industry.”
Villella started the company with his brother, Joseph, five years ago, building upon their 40 years of combined experience renting and selling construction equipment. GCIron.com serves the construction, electricity, plumbing, property maintenance and municipalities markets.
The site sells parts and services more than 1,000 types of industry-grade equipment such as concrete mixers, forklifts, pumps, generators, welders, scarifiers, lifts, saws, air tools and trowels by a variety of manufacturers.
For more information, visit www.GCIron.com.