AIS Construction Equipment recently implemented Gearworks’ etrace mobile workforce management solution throughout the state of Michigan, using Visible Asset Llc, a Michigan-based software integrator. AIS Equipment is a dealer and rental company for several heavy equipment manufacturers, including Komatsu, with seven offices, 47 field technicians and 36 dispatchers and managers. The wireless initiative is designed to improve service efficiency and lower overall costs.
“Providing the highest level of responsiveness to customers is a hallmark of our business model,” said Jon Hoffman, general services manager for AIS Construction Equipment. “etrace allows our supervisors to know exactly where each job stands and simplifies the paper work for our mobile workers. We can now create accurate invoices on-demand and target specific areas we want to improve. etrace has freed up an average of two hours per day for each worker, and has saved our organization more than $300,000 in the past year.”
etrace, a secure wireless and Web-based mobile workforce management solution, enables enterprises to supervise and optimize their personnel and activities in the field as easily as they do in the office. The simple tool allows workers to punch in/out for shifts and enter job information right into their handset to eliminate paperwork, increase accuracy and improve customer response time.
“For companies like AIS Construction Equipment, getting timely and useful information to workers in the field is essential to establishing long-term customer relations and securing return sales,” said Rob Juncker, chief technology officer for Gearworks. “etrace enables AIS Construction Equipment to keep field workers up-to-speed by sending information directly to a technician’s handset, while syncing all reporting from the field with back office applications to enhance its organizational efficiencies and improve overall output.”
Using GPS capabilities of wireless phones, etrace allows technicians in the field to track data related to labor hours and mileage calculation in near real-time. The mobile workforce solution enables workers to enter repair notes into their handsets and print work orders before leaving the customer. The system also offers the benefit of sending email alerts to an AIS salesperson informing them of relevant sales opportunities, such as a piece of equipment that needs to be replaced.
Tailored specifically to fit the needs of AIS Construction Equipment, etrace constantly monitors data sent to the organization’s mobile workers’ etrace units. As a result, technicians can develop next-day invoices and easily generate copies of the finished work orders customers that receive.
Visible Asset is a mobile computing systems integrator and custom software development company based in Wixom, Mich. For more information about Visible Asset, visit www.visibleasset.com
Advertisement
