Skyjack Goes Live With New Website
Guelph, Ontario-based Skyjack launched its new website, www.skyjack.com. The site is designed to continue the company's effort to improve and expand on its customer service and support. Improved navigation, product information downloads, improved technical manual navigation and downloads, dealer contact information and current news announcements are some of the enhanced features now available to Skyjack customers. Skyjack is a global provider of self-propelled aerial work platforms.
The site also offers online information about two safety programs. The first option is the Aerial Work Platform Training Program, which is the North American subsidiary of International Powered Access Federation. As a result of a collaborative effort between Skyjack and AWPT to adapt the European IPAF program to the North American market, Skyjack has opened two AWPT authorized training centers, one in St. Charles, Ill., and the other in Guelph, Ontario, Canada. The second training option is the new Skyjack Operator Training Program, which has been strengthened with the addition of materials from the AWPT program. In order to ensure that the delivery of both AWPT and Skyjack programs meet requisite criteria, the company has created a registered Instructor Training Course for both of the training options. Skyjack and AWPT will only issue their respective certificates of completion to those who have successfully completed programs taught by registered Skyjack or AWPT Instructors.
New Wanco Website Offers Updated Design and Easy Navigation
Arvada, Colo.-based Wanco Inc. launches its new website, www.wanco.com. The new site features improved navigation, updated images and a user-friendly interface designed to enhance the customer experience. Wanco is a manufacturer of highway safety and traffic control products, and the launch of the new website was timed to coincide with several new product releases. The new website includes persistent navigation that provides access to any product line from any page, a modern design more in keeping with Wanco's image, and a complete product listing — all Wanco products are represented. Each product page has sections on features, options and specifications. The support section features information frequently asked for by users of Wanco products. Requests submitted through the new contact page go directly to the department most suited to addressing the request. The new site also has a news section, links to other industry sites, and service and literature request forms.
Online Equipment Parts Inventory Management
Haulotte Services launches its interactive customer service platform, www.easy-spare-parts.com, that is a customized and secure website to manage after-sales services for equipment inventory from a computer 24/7 anywhere in the world. In its initial version, the site will offer downloads for all technical documentation concerning use, maintenance and warranties on equipment. By entering the machine reference in the database, all available parts will be displayed on the screen. In the second phase of the launch, Haulotte Services' site will be enhanced with online training tools, e-learning and information on the availability and delivery time for spare parts in real time as well as order tracking. The site features menus and messages in 12 different languages, and the manuals and documents are adapted for 24 cultures.
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