Cummins Inc. last month introduced an Uptime Guarantee program for its heavy-duty on-highway truck engines subject to the tough new October emissions requirements. The program provides assurance to the trucking industry that the new engines will meet and exceed customer performance and reliability needs.
Under the guarantee, if any part on a customer’s ISX or ISM engine fails and can’t be repaired within a 24-hour period, Cummins not only will pay for the repairs, but also will provide a rental vehicle at no cost.
“The ISX engine is proven, tested and reliable,” said Tom Kieffer, Cummins executive director of marketing. “We certified this engine early. We’ve tested it thoroughly, and now we’re pleased to offer our customers an Uptime Guarantee on the ISX, as well as the ISM, which will be certified later this fall.”
The guarantee applies to Cummins ISX and ISM engines purchased between Oct. 1, 2002, and March 31, 2003, with coverage from the date of purchase through Dec. 31, 2003.
Separately, Cummins announced three new extended warranty options for its heavy-duty engines. All the new components are fully covered in Cummins base warranty. The new extended warranty offerings further strengthen confidence in Cummins new products.
“We’re offering these comprehensive Cummins extended coverage plans to give fleet owners and owner/operators complete confidence in our ’02 ISX and ISM engines,” Kieffer said. “These plans have been designed to fit every application and budget and are backed by the Cummins parts and service network of 3,500 authorized service locations across the nation.”
