Enigma Inc., a leader in aftermarket service and support technology, announced that Bobcat Co. is upgrading to the Enigma 3C V8 platform. Bobcat is using V8 to provide a complete solution for aftermarket service and support, including content, commerce and collaboration functionality, to its entire dealer network. By deploying Enigma 3C V8, Bobcat will have one fully integrated support chain solution, delivered via the Web and DVD, which will greatly increase productivity and quality for more than 500 dealers.

Enigma 3C is fully integrating all aspects of Bobcat's parts and service aftermarket business into one comprehensive solution. With the standards-based, open architecture of Enigma 3C Version 8 Release 2, dealers can link the Bobcat technical content with their own back-office and dealer management systems. This will increase the accuracy of parts procurement, decreasing misorders and improving first-time repair rates so that equipment gets back into the field faster. With Enigma's part supersession and comprehensive labor pricing, Bobcat dealers will have the latest parts and service information, giving them additional cross-sell and up-sell opportunities. Dealers will be able to offer on-the-spot labor quotes, proving customers with an accurate assessment of total repair costs and improving customer service.