Haulotte Services recently launched its new version of Easy Spare Parts, the company’s online store for Haulotte genuine spare parts orders. ESP is a front office tool that allows customers to consult technical documentation and to order spare parts online.
The ESP database contains more than 2,500 online catalogs, 10,000 drawings and exploded views, and 20,000 photos of parts. To improve the quality of service for its customers and to make the tool even easier to use, Haulotte Services updated ESP to Silverlight technology. Benefits to Haulotte users include:
- Improved usage of replacement parts
- Consult quantities within bill of material
- Simplify documentation searches
- Easier access to special offers
- Decreased time loading
- More dynamic ergonomics and design
- Improved management of accounts
- Direct access to password management
Haulotte expects to deploy ESP Silverlight to all its customers by mid 2013. For more information and to watch a demonstration, visit http://www.youtube.com/watch?v=mz9RWUW6hm8.
