Contributors

Michael Roth

Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a...

Jun 01, 2016

A New Approach to Customer Satisfaction 

Seems like customer satisfaction surveys are all the rage these days. You call a company on the phone for whatever reason and you’re invited to stay on the line and give some feedback. But do you really feel “satisfaction” from this experience?....More

Gary Stansberry

Gary Stansberry is president of The Stansberry Firm LLC and specializes in business sales, fair market business valuations, operational consulting and positioning businesses to increase their...

Jan 07, 2014

The Platinum Equity-Volvo Rents Acquisition DECODED

As the second mega-transaction announced within the rental industry in the past 24 months (remember the United-RSC merger in December, 2011?), the announcement of the $1.1B acquisition of Volvo Rents by Platinum Equity came as another huge news bulletin for us all. ....More
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